Ryanair will pay compensation to stranded passengers
23.04.10
Ryanair made a U-turn yesterday after Government pressure and agreed to pay hotel and food bills for perhaps tens of thousands of its passengers stranded during Europe's volcano-ash crisis. However, the budget airline will only reimburse receipted expenses to customers who did not request a ticket refund or make alternative travel plans. This is consistent with European consumer law.
A spokesman said yesterday the airline acknowledges it made a mistake when it initially said it would limit customers' claims to the original cost of their air fare. Although ferry, coach and train operators are allowed to do just that (limit their compensation to the fare the passenger paid), airlines are not.
The U-turn means Ryanair will pay out claims to a minority of the airline's approximately one million customers who suffered cancelled flights but did not then make their own way home or accept a refund.
Transport Secretary Lord Adonis welcomed Ryanair's ‘revised statement’. He said: ‘The Government and the CAA told Ryanair in the strongest terms that they are expected to pay the reasonable accommodation and food costs of stranded passengers, and they should seek to get them back to Britain as soon as possible.'
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