Ryanair hit by website problem
21.06.08
Ryanair’s website has been hit by a second glitch since the airline launched a new bookings system in February, causing difficulty to customers attempting to buy tickets, Techworld.com reports.
It is taking customers up to a minute to switch pages on the website because of the problems. Some customers are not receiving flight confirmations because payment authorisation is being delayed, and some are unable to check in online, leading Ryanair to waive its usual airport check-in fees while the problem is fixed.
The news follows problems experienced in February after Ryanair moved from the Open Skies booking system to New Skies, both widely used systems from supplier Navitaire. At the time it took down its bookings website for 2 days as it switched on the new system, but when it was relaunched the website functioned slowly making some bookings difficult.
Ryanair did not disclose the exact technical issues currently causing problems. But on its website, it says: ‘Due to system problems, access to our flight booking system is currently slow. It may take up to 30-60 seconds to move from page to page during the flight booking process. Although the booking process is slower than normal, bookings can be completed, but the delivery of the confirmation travel itinerary may be delayed.’
The airline advised customers to write down their confirmation numbers from the website, rather than waiting for an email. Ryanair takes 98% of its bookings online, and is reliant on the system to process bookings efficiently. One industry analyst told Techworld: ‘This problem has the potential to cost millions of pounds worth of bookings if customers go elsewhere.’
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