Ryanair and easyJet top airline complaints table
18.03.10
Budget airlines Ryanair and easyJet, received more complaints than any other carrier used by British passengers in 2009, according to a report within the Guardian newspaper. Missing luggage, cancellations and denied boarding were the most common issues recorded by air transport watchdog the Air Transport Users Council (AUC).
easyJet fared worst with 719 complaints, however was closely followed by Ryanair with 673. The AUC figures also show that overall, complaints are on the increase, with Ryanair seeing a 70% jump in complaints since 2005 and easyJet’s rising by a 3rd over the period, although both airlines have grown significantly, which might account for part of the growth.
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